1. Where is the closest Ideal Tile Location?
Simply enter your zip code in the top right corner under “Store Locator” to find the 3 closest Ideal Tile locations.

2. Can I purchase tile online?
No, however the website does allow you to request samples from your local Ideal Tile store. Your local Ideal Tile store will be able to provide you with pricing and more information on your tile selection.

3. Will my tile crack if I drop something on it?
Tile is very strong but in some cases with a heavy enough object at the right angle, the tile may be susceptible to cracking. If you drop a glass or a plate on tile, chances are you will just break the tile or plate.

4. Is it difficult to replace a broken tile?
Replacing a broken tile is best handled by a professional. The grout is removed, followed by the tile. A hammer and chisel is used to remove the grout and tile. Once all the mortar/adhesive is removed, a new tile can be installed.

5. Does my grout need to be re-sealed?
All you need is a few drops of water for this test. Simply put a few drops onto the grout. If the water beads up, the sealer is fine. If the water is absorbed by the grout, it needs to be resealed.

6. Can wall tiles be used on floors and floor tiles used on walls?
Wall tiles at times can be used as floor tiles. Some manufactures produce tile that can be used on both floors and walls. If you see something you think would be appropriate for your floor, please contact an Ideal Tile location for more information.

Floor tiles at times can be used as wall tiles (with the exception of exterior tile). They will need to be professionally installed. Please call your local Ideal Tile location for more information on installing floor tiles on walls.

7. Can tile be used in high temperature areas such as around a fireplace?
Tile will be able to handle high temperature areas. Using tile inside the firebox of a fireplace is not recommended.

8. Why are some tiles not recommended for counter tops?
Everyday use of countertops can cause wear and tear on tile. Scrapes and scratches will generally be more noticeable on high gloss and darker tiles.

9. Are tile and grout hard to clean?
Cleaning tile and grout is not that difficult at all. Use a vacuum to remove dirt. For glazed tile, use an all-purpose, non-oil based cleaner and a mop to clean the tile. For unglazed wall tile, use water and soap less detergent.
To clean grout, periodically use grout cleaner and a mop to clean the grout. Be sure that the cleaner is specifically made for cleaning grout. Cleaners such as ammonia can bleach and discolor your grout.

10. Is there a difference between “sanded” and “unsanded” grout?
Unsanded grout is generally used on polished natural stone tile that has a grout joint width under 1/8 of an inch. Sanded grout is used when the grout joint width is over 1/8 of an inch. Unsanded grout is for high gloss wall tiles and glass tiles.  Sanded grout is used for floor tiles.

11. How long should I wait after the tile has been set to grout?
The rule of thumb is 24 hours after setting the tile. This gives the adhesive time to set so the tiles will not shift.